In between time management, I have meetings. At the end of the day, I go back and flesh out what still needs to be done and tie up loose ends. As I get new items throughout the day, I will throw them on the list. The first thing I do every day is spend 30 minutes organizing my day and building a task list for myself and my projects. Following this process is vital to maintaining the customer relationship while plugging and playing resources and changing subject matters over months of work. Once the application is there, we apply Logicworks’ suite of managed services including monitoring and alerting processes, Trend Micro security packages, ThreatStack security event management, and any other needed processes to secure the customer’s specific needs. The customer is then responsible for the application layer and testing it through to full functionality. Once we build out the environment, the customer will load their application onto the infrastructure layer. We map out the work, aligning it to best practices and Logicworks security standards, and transfer the information from the Solutions Architect to the Build Engineer. I partner with a Solutions Architect to discuss with the client their business needs and technical drivers which we use to produce a custom designed environment. I also manage the team that turns a statement of work into reality. I’m responsible for building customer relationships, managing first impressions and getting them excited about our managed services and their long-term relationship with us. I feel I can talk to them about anything.Īs a Client Engagement Manager, my responsibility is to onboard customers onto our managed services and navigate any technical, operational, or political pitfalls that may arise. I have talked to my superiors about potential landmine topics, and they respect me and my concerns. Outside of that, he has not shied away from saying anything regarding Black Lives Matter. Being in Denver, we’re a few weeks behind New York in regards to the virus, so whenever there’s an update I know to go buy some toilet paper to prepare! Ever since we began working from home due to Covid19, he sends weekly update emails where all department managers highlight their teams. I really love that.Īdditionally, my favorite thing about Logicworks is our CEO, Ken Ziegler. My problems are not considered small by my superiors and often get resolved for me. When things don’t make sense, we openly discuss and make changes. I worked at a lot of other companies, and Logicworks is the first place where I have ever felt at home. What is your favorite thing about Logicworks? This interview is part of a series of interviews with Logicworks employees.Meet Melissa Schultz, one of our Client Engagement Managers, located in Colorado! What advice do you have for someone looking to join the cloud computing industry?Īnyone joining this industry should embrace change and expect continuous growth, both personally and professionally. It’s a frustrating sport that takes a lot of patience and practice! I’m really trying to stay fit and healthy, so I’ve recently been working on improving my golf game. I’ve been going there with my family since I was a baby and I have really great memories from those vacations. It’s about as far south as you can go to the beach. Stone Harbor, NJ is my favorite place to visit. Where is your favorite travel destination and why? I’ve only seen a few episodes when it was randomly on, so it’s exciting to watch it from the beginning. I actually started rewatching The Sopranos from the beginning. I participated in their sales training program, which focused on their version of “the cloud.” I had an opportunity though a college alumni program to do an internship at AT&T. Growing up, I wanted to be a professional football player, but I realized that wasn’t going to happen, so I envisioned myself being a “businessman.” I’m not too far off from my original plan. What did you want to be when you grew up? There’s always a unique challenge that each customer has, depending on their business and current constraints, so I really enjoy trying to find a solution that fits their needs. What is the most exciting part about your job? Typically the rest of my day consists of calls with customers or various partner teams. I also nurture existing relationships so Logicworks is top of mind for new business. Part of my day involves prospecting or following up on leads, then qualifying them or moving existing opportunities through the pipeline. I’m also responsible for growing partner relationships with AWS and Azure. I’m a Senior Solutions Specialist on the sales team, and my job is to provide new prospective customers the best products or services Logicworks has to offer based on their needs. Plus, they help make work more enjoyable. The people - they motivate me to keep improving and help me achieve my goals.
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